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Careers : Technical Support

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Candidate Technical Support - Troubleshooting & FAQ's

If you are having technical difficulties please email us at:
Please include the details of the problem you are having, including:
  1. Exact brand and version number of the browser.
  2. Version of operating system you are using.
  3. Internet connection type and speed.
  4. Type of CPU and amount of RAM in your computer.

  • First time user:
    1. If this is your first time creating your candidate profile on this website, click on the “My Profile” tab at the top of this page.
    2. Enter your email address (1) and select the country where you live (2) in the spaces provided, then click "Create Profile" button. The profile page will appear for you to fill out. When you are finished filling out the profile, click on the “Next” button at the bottom. Your profile will be saved and a system-generated password will automatically be emailed to you.
    3. The next time you log on you will be able to change your password.

  • Invalid password or authorized users only:
    1. If you are trying to log on to your profile and are receiving the message 'invalid password' or 'authorized users only', follow these steps:
    2. Enter your email address in the field provided. Below this field you will see a sentence that reads, "Forgot Your Password? Enter your email address above, then click here. Your password will be sent to this address immediately." Follow these instructions to ensure you do indeed have the correct password.
    3. If you are still having problems try typing in the password rather than cutting and pasting it from the email that was sent to you. Sometimes an extra space can be copied by mistake, which will render your password invalid.
    4. Other possibilities:
      • Enable your cookies
      • Delete your cookies
      • Update your browser to the latest version of Internet Explorer or Netscape Navigator
      • Make sure the date and time on your computer are accurate

  • The site freezes on me or I receive a script error:
    Causes for this may be:
    1. An old version of Internet Explorer or Netscape Navigator (click on the links provided to download the most recent version of either browser):
      Internet Explorer: http://www.microsoft.com/ie
      Netscape Navigator:
    2. Your cookies may not be enabled; they should be enabled to medium security

  • I created a profile but haven't received my password:
    Causes may be:
    1. Typo when entering your email address
    2. Your email server is down at the time the password was emailed
    3. Your email inbox is full and could not take this email
    4. Please contact our helpdesk in order to receive your password.

  • Uploading my resume:
    In order to upload your resume to be part of your profile, please follow these steps:
    1. Go in to your profile and scroll down to the bottom of the page where it says OPTIONAL: Please upload your resume in MS Word format.
    2. The line underneath reads: To upload your latest resume in MS Word format please click here.
    3. Once you click, you will see a small window pop up.
    4. Click on Browse and find your resume from wherever you have saved it.
    5. Click Open and your resume title will appear in the field next to the Browse button.
    6. Click on Upload and you're done! You will see a message verifying that your resume has been saved. Close the window.

  • Do I need to create a profile to apply for a job?
    Yes, you need to create a profile to apply for jobs on our website. It's fast and easy! Click Login, enter your email address and click the hypertext link for new users. (Above the email field, it says: "New user? Click here".) You'll be provided a quick form to fill out, including a place to specify your particular skills and a window in which to paste your resume. Once you've saved this profile, your password will be emailed to you. You can use this password to access your profile at any time to apply for jobs online.

  • Do I need to apply for a job to create a profile?
    No you do not need to apply for a specific job in order to create a profile. Once you are at the job listings page, you will see a button at the top labeled 'Login'. Click on this and you will be brought to the log on page. Follow the steps for creating, or updating, your profile. This will be saved in the system and as recruiters perform searches on the database they will immediately have access to your profile.

  • I want to cancel my profile:
    We inactivate profiles rather than canceling them, in the event that you wish to conduct a job search in the future. You are able to inactivate your profile so that the recruiters know you are not looking for a position. Simply log on to your profile and change your status from 'active' to 'inactive' and save your profile. Should you decide you want to look for a job again, whether it be in a few months or a few years, you can log on to your profile again, reactivate it and update it. If you have any more questions about this, please contact our helpdesk.

Searching for Career Opportunities

How to use our career opportunities site: There are several ways to go about a career search on our career opportunities site. You can search by keyword and you can use any combination of the drop-down menu filters.

*Please note: the content on the career opportunities site is live and is updated in real-time. New positions will appear at the top of the list as they become available. Positions that are no longer available are removed immediately. You can be confident that if the position is posted on our website then it is an active opportunity.

Using the filters.

You will notice several drop-down menus on the career opportunities site. Each of these will filter the positions according to criteria such as:

  • Country
  • Province/State
  • City
  • Categories

You can use these filters one at a time or you can use multiple filters at once. It is important to note that if you use more than one filter at a time, your results will be reduced.

To use the filters, drop down the filter and highlight your selection. When you are ready click 'Search' to conduct your search. You can also combine the use of these filters with the keyword search by making a selection from the drop-down menu filters, and typing in your keyword(s). When you are ready click on 'Search'. Or you can use the keyword search by itself simply by entering the words and clicking on 'Search' when you are ready.

Hints & FAQ's

1. Technical requirements for use of this page:
For detailed information about using different browsers with this application click here .

2. How do I search for specific positions on your site?
You can search for a specific positions by entering the title of the position in the Keyword field. Only positions with this specific title will be filtered. If you see a position that is particularly appealing to you, make note of the Position ID. The next time you visit our website to search for career opportunities, you can enter this Position ID in the keyword field to pull up that specific listing.

3. Can I view only the most recent positions that have been posted?
Positions appear in order from most recent to oldest. The most recent positions will always appear at the very top of the listings, whether or not they have been filtered.

4. Do I have to fill out a new application for each position I apply to? (Can I save my application?)
A link to your profile is automatically created every time you apply for a position, so you only have to fill it out once. You may update your profile at any time.

5. Should I fill out ALL of my skills in the application form?
The more skills you specify, the greater the chance that your profile will be selected by our recruitment team. Please also rank your skills in order of greatest experience.

6. What do the different "categories" mean?
"Categories" are different sectors of employment. You can specify one or more of these categories if you wish to limit your search to specific areas of interest.

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